{"id":4186,"date":"2026-02-24T10:14:39","date_gmt":"2026-02-24T09:14:39","guid":{"rendered":"https:\/\/nabsolutions.com\/se\/?p=4186"},"modified":"2026-03-11T11:51:15","modified_gmt":"2026-03-11T10:51:15","slug":"nar-passar-microsofts-crm-plattform-och-vilka-behov-loser-den-bast","status":"publish","type":"post","link":"https:\/\/nabsolutions.com\/se\/crm\/nar-passar-microsofts-crm-plattform-och-vilka-behov-loser-den-bast\/","title":{"rendered":"N\u00e4r passar Microsofts CRM\u2011plattform \u2013 och vilka behov l\u00f6ser den b\u00e4st?"},"content":{"rendered":"\r\n<section class=\"nab-news-hero\">\r\n    <div class=\"nab-news-hero-inner\">\r\n        <header class=\"nab-news-hero-header\">\r\n            <p class=\"nab-news-hero-header-date is-ingress\">\r\n                24 februari 2026            <\/p>\r\n\r\n            <h1 class=\"nab-news-hero-header-title is-h2\">\r\n                N\u00e4r passar Microsofts CRM\u2011plattform \u2013 och vilka behov l\u00f6ser den b\u00e4st?            <\/h1>\r\n\r\n                                                <!-- <a href=\"\" class=\"nab-news-hero-header-button nab-button is-primary is-grey is-chips\">\r\n                                            <\/a> -->\r\n\r\n                    <p class=\"nab-news-hero-header-button-no-button\">\r\n                        CRM                    <\/p>\r\n                                    <\/header>\r\n\r\n        <div class=\"nab-news-hero-image\">\r\n            <img decoding=\"async\" \r\n                data-src=\"https:\/\/nabsolutions.com\/se\/wp-content\/uploads\/sites\/2\/2026\/02\/Nar-passar-Microsofts-CRM\u2011plattform.webp\"\r\n                alt=\"\"\r\n                class=\"nab-news-hero-image-figure lazyload\"\r\n             src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1280px; --smush-placeholder-aspect-ratio: 1280\/720;\">\r\n        <\/div>\r\n\r\n        <header class=\"nab-news-hero-excerpt\">\r\n            <p class=\"nab-news-hero-excerpt-text is-ingress\">\r\n                Kundinformation utspridd och processer som skiljer sig mellan team?\nMicrosofts CRM\u2011plattform hj\u00e4lper v\u00e4xande organisationer att skapa struktur, samla kunddata och underl\u00e4tta uppf\u00f6ljning \u2013 steg f\u00f6r steg, utan att st\u00f6ra verksamheten.            <\/p>\r\n        <\/header>\r\n\r\n        <div class=\"nab-news-hero-content\">\r\n            <div class=\"nab-news-hero-content-inner\">\r\n                <h4 class=\"nab-news-hero-content-title is-bold is-grey\">\r\n                                            Inneh\u00e5ll\r\n                                    <\/h4>\r\n\r\n                <ol class=\"nab-news-hero-content-list\">\r\n                                    <\/ol>\r\n            <\/div>\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n    <section class=\"nab-article has-offset  \" id=\"\">\r\n        <div class=\"nab-article-inner \">\r\n            <div>\n<h4>Vanliga utmaningar i v\u00e4xande organisationer<\/h4>\n<p>Microsofts CRM\u2011plattform anv\u00e4nds ofta av organisationer som upplever att:<\/p>\n<ul>\n<li>kundinformation \u00e4r utspridd och sv\u00e5r att lita p\u00e5<\/li>\n<li>uppf\u00f6ljning sker manuellt eller f\u00f6r sent<\/li>\n<li>processer skiljer sig mellan team<\/li>\n<li>aff\u00e4rsinsikter kr\u00e4ver mycket manuellt arbete<\/li>\n<\/ul>\n<p>H\u00e4r kan CRM\u2011plattformen fungera som en gemensam struktur.<\/p>\n<\/div>\n        <\/div>\r\n    <\/section>\r\n\n\n\n\n\n    <section class=\"nab-bento  \" id=\"\">\n        <div class=\"nab-bento-inner\">\n                            \n                                    <div class=\"nab-bento-items is-bento-one\">\n                                                    <div class=\"nab-bento-item link-box-wrapper is-bento-one\">\n                                <div class=\"nab-bento-item-inner is-dark-green   is-flex-end \">\n                                                                            <img decoding=\"async\"\n                                            class=\"nab-bento-item-image-figure lazyload\" \n                                            data-src=\"https:\/\/nabsolutions.com\/se\/wp-content\/uploads\/sites\/2\/2026\/02\/bentos-crm-erika.webp\" \n                                            alt=\"\"\n                                         src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\">\n                                                                        \n                                    \n                                    <header class=\"nab-bento-item-header \">\n                                                                                    <p class=\"nab-bento-item-header-subtitle is-uppercase\">\n                                                CRM                                            <\/p>\n                                            <h3 class=\"nab-bento-item-header-title  \">\n                                                Microsoft Dynamics 365 samlar f\u00f6rs\u00e4ljning, service och kunddata i en gemensam plattform.                                            <\/h3>\n                                        \n                                                                                    <a \n                                                href=\"https:\/\/nabsolutions.com\/se\/crm\/\" \n                                                class=\"nab-bento-item-header-button nab-button is-primary \"\n                                                aria-label=\"Uppt\u00e4ck CRM\"\n                                            >\n                                                <span class=\"nab-link-box\"><\/span>\n                                                                                                    <span class=\"nab-bento-item-header-button-text\">\n                                                        Uppt\u00e4ck CRM                                                    <\/span>\n                                                    <i class=\"nab-bento-item-header-title-icon material-symbols-outlined is-mobile \" aria-label=\"Arrow right\">arrow_right_alt<\/i>\n                                                                                            <\/a>\n                                                                            <\/header>\n\n                                    \n                                                                    <\/div>\n                            <\/div>\n                                            <\/div>\n                                \n                               \n                                    <\/div>\n    <\/section>\n\n\n\r\n\r\n    <section class=\"nab-article has-offset  \" id=\"\">\r\n        <div class=\"nab-article-inner \">\r\n            <h4>F\u00f6r vilka organisationer \u00e4r plattformen s\u00e4rskilt relevant?<\/h4>\n<p>Plattformen passar s\u00e4rskilt bra n\u00e4r:<\/p>\n<ul>\n<li>flera roller \u00e4r involverade i kundresan<\/li>\n<li>kundrelationer \u00e4r l\u00e5ngsiktiga och komplexa<\/li>\n<li>verksamheten beh\u00f6ver b\u00e5de struktur och flexibilitet<\/li>\n<li>Microsoft 365 redan anv\u00e4nds i organisationen<\/li>\n<\/ul>\n<p>En styrka \u00e4r att l\u00f6sningen kan inf\u00f6ras stegvis. M\u00e5nga b\u00f6rjar till exempel med f\u00f6rs\u00e4ljning eller kundservice och ut\u00f6kar senare med fler funktioner.<\/p>\n<h4>CRM skapar inte v\u00e4rde av sig sj\u00e4lvt<\/h4>\n<p>Det \u00e4r viktigt att f\u00f6rst\u00e5 att ett CRM\u2011system inte automatiskt leder till b\u00e4ttre aff\u00e4rer. V\u00e4rdet uppst\u00e5r f\u00f6rst n\u00e4r:<\/p>\n<ul>\n<li>syftet \u00e4r tydligt<\/li>\n<li>arbetss\u00e4tt \u00e4r f\u00f6rankrade<\/li>\n<li>ansvar f\u00f6r data och processer \u00e4r definierat<\/li>\n<\/ul>\n<p>Microsofts CRM\u2011plattform ger f\u00f6ruts\u00e4ttningarna \u2013 men det \u00e4r anv\u00e4ndningen som avg\u00f6r resultatet.<\/p>\n        <\/div>\r\n    <\/section>\r\n\n\n\n<section class=\"nab-faq   \" id=\"\">\n    <div class=\"nab-faq-inner\">\n                    <header class=\"nab-faq-header\">\n                                    <h2 class=\"nab-faq-header-heading is-grey\">\n                        Fr\u00e5gor &amp; svar                    <\/h2>\n                            <\/header>\n        \n                    <div class=\"nab-faq-items\">\n                <div class=\"nab-faq-item\">\n                                            <div class=\"nab-faq-item-question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <div class=\"nab-faq-item-question-content\">\n                                <a href=\"\" class=\"nab-faq-item-question-content-link \">\n                                                                            <h3 class=\"nab-faq-item-question-content-link-label is-grey\" itemprop=\"name\">\n                                            Vad \u00e4r ett CRM-system?                                         <\/h3>\n                                        <i class=\"nab-faq-item-question-content-link-icon material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">arrow_circle_down<\/i>\n                                                                    <\/a>\n\n                                                                    <div class=\"nab-faq-item-question-content-answer \" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                        <span itemprop=\"text\">\n                                            <p>Ett CRM-system (Customer Relationship Management) \u00e4r ett digitalt verktyg som hj\u00e4lper f\u00f6retag att samla, organisera och hantera all information om kunder och leads p\u00e5 ett st\u00e4lle. Systemet g\u00f6r det enklare att f\u00f6lja upp f\u00f6rs\u00e4ljning, marknadsf\u00f6ring och kundservice, h\u00e5lla koll p\u00e5 kontakter, historik och kommunikation, och ge insikter som f\u00f6rb\u00e4ttrar kundrelationer.<\/p>\n                                        <\/span>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"nab-faq-item-question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <div class=\"nab-faq-item-question-content\">\n                                <a href=\"\" class=\"nab-faq-item-question-content-link \">\n                                                                            <h3 class=\"nab-faq-item-question-content-link-label is-grey\" itemprop=\"name\">\n                                            Beh\u00f6ver mitt f\u00f6retag ett CRM-system?                                        <\/h3>\n                                        <i class=\"nab-faq-item-question-content-link-icon material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">arrow_circle_down<\/i>\n                                                                    <\/a>\n\n                                                                    <div class=\"nab-faq-item-question-content-answer \" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                        <span itemprop=\"text\">\n                                            <p>Om ni vill ha b\u00e4ttre kontroll \u00f6ver kundrelationer, f\u00f6rs\u00e4ljning och service, spara tid och fatta smartare beslut, \u00e4r ett CRM-system oftast ett bra val. Det hj\u00e4lper f\u00f6retag att samla all kundinformation p\u00e5 ett st\u00e4lle, f\u00e5 \u00f6verblick \u00f6ver aktiviteter och skapa mer strukturerade och l\u00e5ngsiktiga kundrelationer \u2013 oavsett om ni \u00e4r ett litet eller medelstort f\u00f6retag.<\/p>\n                                        <\/span>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"nab-faq-item-question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <div class=\"nab-faq-item-question-content\">\n                                <a href=\"\" class=\"nab-faq-item-question-content-link \">\n                                                                            <h3 class=\"nab-faq-item-question-content-link-label is-grey\" itemprop=\"name\">\n                                            Vilka delar ing\u00e5r i Microsofts CRM\u2011plattform?                                        <\/h3>\n                                        <i class=\"nab-faq-item-question-content-link-icon material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">arrow_circle_down<\/i>\n                                                                    <\/a>\n\n                                                                    <div class=\"nab-faq-item-question-content-answer \" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                        <span itemprop=\"text\">\n                                            <p>Plattformen best\u00e5r av flera appar, bland annat Dynamics 365 Sales, Customer Service, Field Service och Customer Insights, som kan anv\u00e4ndas var f\u00f6r sig eller tillsammans.<\/p>\n                                        <\/span>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"nab-faq-item-question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <div class=\"nab-faq-item-question-content\">\n                                <a href=\"\" class=\"nab-faq-item-question-content-link \">\n                                                                            <h3 class=\"nab-faq-item-question-content-link-label is-grey\" itemprop=\"name\">\n                                            Vad \u00e4r skillnaden mellan ett CRM-system och ett ERP-system?                                        <\/h3>\n                                        <i class=\"nab-faq-item-question-content-link-icon material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">arrow_circle_down<\/i>\n                                                                    <\/a>\n\n                                                                    <div class=\"nab-faq-item-question-content-answer \" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                        <span itemprop=\"text\">\n                                            <p>Ett CRM-system (Customer Relationship Management) fokuserar p\u00e5 kunder, f\u00f6rs\u00e4ljning och relationer \u2013 det hj\u00e4lper dig att h\u00e5lla koll p\u00e5 kontakter, leads, aff\u00e4rer, marknadsf\u00f6ring och kundservice.<\/p>\n<p>Ett ERP-system (Enterprise Resource Planning) fokuserar p\u00e5 verksamhetens interna processer \u2013 som ekonomi, lager, ink\u00f6p, produktion och projektledning \u2013 och samlar dessa i ett gemensamt system f\u00f6r b\u00e4ttre kontroll och effektivitet.<\/p>\n                                        <\/span>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<section class=\"nab-cta-island   \" id=\"\">\n    <div class=\"nab-cta-island-inner\">\n        <header class=\"nab-cta-island-header\">\n                            <h2 class=\"nab-cta-island-header-title \">\n                    Utforska hur Microsofts CRM-plattform kan hj\u00e4lpa organisationer att samla kunddata och arbeta mer strukturerat.                <\/h2>\n                        \n                        \n                            <a href=\"\" class=\"nab-cta-island-header-button nab-button is-primary is-info-form-popup\" aria-label=\"Kontakta oss\">\n                    Kontakta oss                <\/a>\n                \n                    <\/header>\n\n    <\/div>\n<\/section>\n\n\r\n<section class=\"nab-form-popup nab-form\">\r\n    <div class=\"nab-form-popup-inner\">\r\n        <a href=\"#\" class=\"nab-form-popup-close\">\r\n            <i class=\"nab-form-popup-close-icon material-symbols-outlined\">close<\/i>\r\n        <\/a>\r\n        <header class=\"nab-form-popup-header\">\r\n            <h3 class=\"nab-form-popup-header-title is-large\">\r\n                F\u00e5 mer information            <\/h3>\r\n            <p class=\"nab-form-popup-header-text is-lead\">\r\n                Fyll i formul\u00e4ret nedan f\u00f6r att f\u00e5 mer information om v\u00e5ra l\u00f6sningar.            <\/p>\r\n        <\/header>\r\n\r\n        <div class=\"nab-form-popup-form-wrapper\">\r\n            <form\r\n                action=\"\/wp-json\/nab\/v1\/mail\"\r\n                class=\"nab-form-popup-form nab-form-area\"\r\n                id=\"nab-form-area\"\r\n                data-type=\"info\"\r\n            >\r\n                <div class=\"nab-form-area-item is-botcheck\">\r\n                    <input type=\"tel\" class=\"nab-form-area-input is-botcheck\">\r\n                <\/div>\r\n\r\n                <div class=\"nab-form-area-item is-50\">\r\n                    <label for=\"nab-form-first-name\" class=\"nab-form-area-label\">\r\n                        F\u00f6rnamn*  \r\n                    <\/label>\r\n                    <input type=\"text\" class=\"nab-form-area-input is-required\" id=\"nab-form-first-name\">\r\n                    <p class=\"nab-form-area-error\">\r\n                        Var v\u00e4nlig och fyll i ditt f\u00f6rnamn.                    <\/p>\r\n                <\/div>\r\n                \r\n                <div class=\"nab-form-area-item is-50\">\r\n                    <label for=\"nab-form-last-name\" class=\"nab-form-area-label\">\r\n                        Efternamn*                    <\/label>\r\n                    <input type=\"text\" class=\"nab-form-area-input is-required\" id=\"nab-form-last-name\">\r\n                    <p class=\"nab-form-area-error\">\r\n                        Var v\u00e4nlig och fyll i ditt efternamn.                    <\/p>\r\n                <\/div>\r\n                \r\n                <div class=\"nab-form-area-item\">\r\n                    <label for=\"nab-form-company\" class=\"nab-form-area-label\">\r\n                        F\u00f6retag                    <\/label>\r\n                    <input type=\"text\" class=\"nab-form-area-input\" id=\"nab-form-company\">\r\n                <\/div>\r\n\r\n                <div class=\"nab-form-area-item is-50\">\r\n                    <label for=\"nab-form-email\" class=\"nab-form-area-label\">\r\n                        E-post*                    <\/label>\r\n                    <input type=\"email\" class=\"nab-form-area-input is-required\" id=\"nab-form-email\">\r\n                    <p class=\"nab-form-area-error\">\r\n                        Var v\u00e4nlig och fyll i din e-post.                    <\/p>\r\n                <\/div>\r\n                \r\n                <div class=\"nab-form-area-item is-50\">\r\n                    <label for=\"nab-form-phone\" class=\"nab-form-area-label\">\r\n                        Telefon*                    <\/label>\r\n                    <input type=\"tel\" class=\"nab-form-area-input is-required\" id=\"nab-form-phone\">\r\n                    <p class=\"nab-form-area-error\">\r\n                        Var v\u00e4nlig och fyll i ditt telefonnummer.                    <\/p>\r\n                <\/div>\r\n\r\n                <div class=\"nab-form-area-item\">\r\n                    <label for=\"nab-form-message\" class=\"nab-form-area-label is-message\">\r\n                        Meddelande                    <\/label>\r\n                    <textarea name=\"\" id=\"nab-form-message\" class=\"nab-form-area-input nab-form-area-textarea\"><\/textarea>\r\n                <\/div>\r\n\r\n                <div class=\"nab-form-area-item\">\r\n                    <button class=\"nab-form-area-submit nab-button is-primary is-full\">\r\n                        Skicka                    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verksamheten.<\/p>\n","protected":false},"author":8,"featured_media":5510,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[10],"tags":[],"post_folder":[24],"class_list":["post-4186","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>N\u00e4r passar Microsofts CRM\u2011plattform - NAB Solutions<\/title>\n<meta name=\"description\" content=\"Microsofts CRM\u2011plattform skapar en gemensam struktur, st\u00f6djer l\u00e5ngsiktiga kundrelationer och kan inf\u00f6ras stegvis f\u00f6r att ge verkligt\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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