{"id":4188,"date":"2026-02-24T10:23:11","date_gmt":"2026-02-24T09:23:11","guid":{"rendered":"https:\/\/nabsolutions.com\/se\/?p=4188"},"modified":"2026-03-11T11:56:04","modified_gmt":"2026-03-11T10:56:04","slug":"att-infora-microsofts-crm-plattform-vad-som-ar-viktigt-fran-start","status":"publish","type":"post","link":"https:\/\/nabsolutions.com\/se\/crm\/att-infora-microsofts-crm-plattform-vad-som-ar-viktigt-fran-start\/","title":{"rendered":"Att inf\u00f6ra Microsofts CRM\u2011plattform \u2013 vad som \u00e4r viktigt fr\u00e5n start"},"content":{"rendered":"\r\n<section class=\"nab-news-hero\">\r\n    <div class=\"nab-news-hero-inner\">\r\n        <header class=\"nab-news-hero-header\">\r\n            <p class=\"nab-news-hero-header-date is-ingress\">\r\n                24 februari 2026            <\/p>\r\n\r\n            <h1 class=\"nab-news-hero-header-title is-h2\">\r\n                Att inf\u00f6ra Microsofts CRM\u2011plattform \u2013 vad som \u00e4r viktigt fr\u00e5n start            <\/h1>\r\n\r\n                                                <!-- <a href=\"\" class=\"nab-news-hero-header-button nab-button is-primary is-grey is-chips\">\r\n                                            <\/a> -->\r\n\r\n                    <p class=\"nab-news-hero-header-button-no-button\">\r\n                        CRM                    <\/p>\r\n                                    <\/header>\r\n\r\n        <div class=\"nab-news-hero-image\">\r\n            <img decoding=\"async\" \r\n                data-src=\"https:\/\/nabsolutions.com\/se\/wp-content\/uploads\/sites\/2\/2026\/02\/Att-infora-Microsofts-CRM\u2011plattform.webp\"\r\n                alt=\"\"\r\n                class=\"nab-news-hero-image-figure lazyload\"\r\n             src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1280px; --smush-placeholder-aspect-ratio: 1280\/720;\">\r\n        <\/div>\r\n\r\n        <header class=\"nab-news-hero-excerpt\">\r\n            <p class=\"nab-news-hero-excerpt-text is-ingress\">\r\n                CRM handlar inte bara om teknik \u2013 det handlar om hur ni arbetar med kunderna.\nUppt\u00e4ck hur r\u00e4tt fokus, tydliga processer och en flexibel plattform g\u00f6r Microsofts CRM till en l\u00e5ngsiktig l\u00f6sning som v\u00e4xer med er verksamhet.            <\/p>\r\n        <\/header>\r\n\r\n        <div class=\"nab-news-hero-content\">\r\n            <div class=\"nab-news-hero-content-inner\">\r\n                <h4 class=\"nab-news-hero-content-title is-bold is-grey\">\r\n                                            Inneh\u00e5ll\r\n                                    <\/h4>\r\n\r\n                <ol class=\"nab-news-hero-content-list\">\r\n                                    <\/ol>\r\n            <\/div>\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n    <section class=\"nab-article has-offset  \" id=\"\">\r\n        <div class=\"nab-article-inner \">\r\n            <div>\n<h4>Ett verksamhetsprojekt, inte bara ett IT\u2011val<\/h4>\n<p>Att inf\u00f6ra en CRM\u2011plattform \u00e4r ett strategiskt beslut. Tekniken \u00e4r viktig, men det som avg\u00f6r framg\u00e5ngen \u00e4r hur l\u00f6sningen st\u00f6djer verksamhetens arbetss\u00e4tt.<\/p>\n<p>Organisationer som lyckas ser CRM som en gemensam grund f\u00f6r kundarbetet \u2013 inte som ett isolerat system.<\/p>\n<h4>B\u00f6rja med r\u00e4tt fokus<\/h4>\n<p>En bra start inneb\u00e4r att tydligt svara p\u00e5 fr\u00e5gor som:<\/p>\n<ul>\n<li>Vilka processer beh\u00f6ver mest st\u00f6d idag?<\/li>\n<li>Vilken information \u00e4r viktigast att f\u00e5 kontroll p\u00e5?<\/li>\n<li>Vilka anv\u00e4ndare ska arbeta i systemet \u2013 och hur?<\/li>\n<\/ul>\n<p>Det \u00e4r s\u00e4llan r\u00e4tt att b\u00f6rja med allt p\u00e5 en g\u00e5ng.<\/p>\n<\/div>\n        <\/div>\r\n    <\/section>\r\n\n\n\n\n\n    <section class=\"nab-bento  \" id=\"\">\n        <div class=\"nab-bento-inner\">\n                            \n                                    <div class=\"nab-bento-items is-bento-one\">\n                                                    <div class=\"nab-bento-item link-box-wrapper is-bento-one\">\n                                <div class=\"nab-bento-item-inner is-dark-green   is-flex-end \">\n                                                                            <img decoding=\"async\"\n                                            class=\"nab-bento-item-image-figure lazyload\" \n                                            data-src=\"https:\/\/nabsolutions.com\/se\/wp-content\/uploads\/sites\/2\/2026\/02\/bentos-crm-erika.webp\" \n                                            alt=\"\"\n                                         src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\">\n                                                                        \n                                    \n                                    <header class=\"nab-bento-item-header \">\n                                                                                    <p class=\"nab-bento-item-header-subtitle is-uppercase\">\n                                                CRM                                            <\/p>\n                                            <h3 class=\"nab-bento-item-header-title  \">\n                                                Microsoft Dynamics 365 samlar f\u00f6rs\u00e4ljning, service och kunddata i en gemensam plattform.                                            <\/h3>\n                                        \n                                                                                    <a \n                                                href=\"https:\/\/nabsolutions.com\/se\/crm\/\" \n                                                class=\"nab-bento-item-header-button nab-button is-primary \"\n                                                aria-label=\"Uppt\u00e4ck CRM\"\n                                            >\n                                                <span class=\"nab-link-box\"><\/span>\n                                                                                                    <span class=\"nab-bento-item-header-button-text\">\n                                                        Uppt\u00e4ck CRM                                                    <\/span>\n                                                    <i class=\"nab-bento-item-header-title-icon material-symbols-outlined is-mobile \" aria-label=\"Arrow right\">arrow_right_alt<\/i>\n                                                                                            <\/a>\n                                                                            <\/header>\n\n                                    \n                                                                    <\/div>\n                            <\/div>\n                                            <\/div>\n                                \n                               \n                                    <\/div>\n    <\/section>\n\n\n\r\n\r\n    <section class=\"nab-article has-offset  \" id=\"\">\r\n        <div class=\"nab-article-inner \">\r\n            <h4>Bygg f\u00f6r anv\u00e4ndning och utveckling<\/h4>\n<p>Microsofts CRM\u2011plattform \u00e4r flexibel och kan anpassas \u00f6ver tid. Det g\u00f6r det m\u00f6jligt att:<\/p>\n<ul>\n<li>b\u00f6rja enkelt<\/li>\n<li>justera efter verkligt anv\u00e4ndarbeteende<\/li>\n<li>bygga vidare n\u00e4r behoven f\u00f6r\u00e4ndras<\/li>\n<\/ul>\n<p>Samtidigt kr\u00e4vs tydlig struktur f\u00f6r data, roller och ansvar f\u00f6r att l\u00f6sningen ska vara h\u00e5llbar.<\/p>\n<h4>En l\u00e5ngsiktig plattform f\u00f6r kundrelationer<\/h4>\n<p>Med r\u00e4tt angreppss\u00e4tt blir Microsofts CRM\u2011plattform mer \u00e4n ett systemst\u00f6d. Den blir en gemensam plattform f\u00f6r hur organisationen arbetar med sina kunder \u2013 idag och i framtiden.<\/p>\n        <\/div>\r\n    <\/section>\r\n\n\n\n<section class=\"nab-faq   \" id=\"\">\n    <div class=\"nab-faq-inner\">\n                    <header class=\"nab-faq-header\">\n                                    <h2 class=\"nab-faq-header-heading is-grey\">\n                        Fr\u00e5gor &amp; svar                    <\/h2>\n                            <\/header>\n        \n                    <div class=\"nab-faq-items\">\n                <div class=\"nab-faq-item\">\n                                            <div class=\"nab-faq-item-question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <div class=\"nab-faq-item-question-content\">\n                                <a href=\"\" class=\"nab-faq-item-question-content-link \">\n                                                                            <h3 class=\"nab-faq-item-question-content-link-label is-grey\" itemprop=\"name\">\n                                            Vad \u00e4r ett CRM-system?                                         <\/h3>\n                                        <i class=\"nab-faq-item-question-content-link-icon material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">arrow_circle_down<\/i>\n                                                                    <\/a>\n\n                                                                    <div class=\"nab-faq-item-question-content-answer \" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                        <span itemprop=\"text\">\n                                            <p>Ett CRM-system (Customer Relationship Management) \u00e4r ett digitalt verktyg som hj\u00e4lper f\u00f6retag att samla, organisera och hantera all information om kunder och leads p\u00e5 ett st\u00e4lle. Systemet g\u00f6r det enklare att f\u00f6lja upp f\u00f6rs\u00e4ljning, marknadsf\u00f6ring och kundservice, h\u00e5lla koll p\u00e5 kontakter, historik och kommunikation, och ge insikter som f\u00f6rb\u00e4ttrar kundrelationer.<\/p>\n                                        <\/span>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"nab-faq-item-question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <div class=\"nab-faq-item-question-content\">\n                                <a href=\"\" class=\"nab-faq-item-question-content-link \">\n                                                                            <h3 class=\"nab-faq-item-question-content-link-label is-grey\" itemprop=\"name\">\n                                            Beh\u00f6ver mitt f\u00f6retag ett CRM-system?                                        <\/h3>\n                                        <i class=\"nab-faq-item-question-content-link-icon material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">arrow_circle_down<\/i>\n                                                                    <\/a>\n\n                                                                    <div class=\"nab-faq-item-question-content-answer \" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                        <span itemprop=\"text\">\n                                            <p>Om ni vill ha b\u00e4ttre kontroll \u00f6ver kundrelationer, f\u00f6rs\u00e4ljning och service, spara tid och fatta smartare beslut, \u00e4r ett CRM-system oftast ett bra val. Det hj\u00e4lper f\u00f6retag att samla all kundinformation p\u00e5 ett st\u00e4lle, f\u00e5 \u00f6verblick \u00f6ver aktiviteter och skapa mer strukturerade och l\u00e5ngsiktiga kundrelationer \u2013 oavsett om ni \u00e4r ett litet eller medelstort f\u00f6retag.<\/p>\n                                        <\/span>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"nab-faq-item-question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <div class=\"nab-faq-item-question-content\">\n                                <a href=\"\" class=\"nab-faq-item-question-content-link \">\n                                                                            <h3 class=\"nab-faq-item-question-content-link-label is-grey\" itemprop=\"name\">\n                                            Vilka delar ing\u00e5r i Microsofts CRM\u2011plattform?                                        <\/h3>\n                                        <i class=\"nab-faq-item-question-content-link-icon material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">arrow_circle_down<\/i>\n                                                                    <\/a>\n\n                                                                    <div class=\"nab-faq-item-question-content-answer \" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                        <span itemprop=\"text\">\n                                            <p>Plattformen best\u00e5r av flera appar, bland annat Dynamics 365 Sales, Customer Service, Field Service och Customer Insights, som kan anv\u00e4ndas var f\u00f6r sig eller tillsammans.<\/p>\n                                        <\/span>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"nab-faq-item-question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <div class=\"nab-faq-item-question-content\">\n                                <a href=\"\" class=\"nab-faq-item-question-content-link \">\n                                                                            <h3 class=\"nab-faq-item-question-content-link-label is-grey\" itemprop=\"name\">\n                                            Vad \u00e4r skillnaden mellan ett CRM-system och ett ERP-system?                                        <\/h3>\n                                        <i class=\"nab-faq-item-question-content-link-icon material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">arrow_circle_down<\/i>\n                                                                    <\/a>\n\n                                                                    <div class=\"nab-faq-item-question-content-answer \" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                        <span itemprop=\"text\">\n                                            <p>Ett CRM-system (Customer Relationship Management) fokuserar p\u00e5 kunder, f\u00f6rs\u00e4ljning och relationer \u2013 det hj\u00e4lper dig att h\u00e5lla koll p\u00e5 kontakter, leads, aff\u00e4rer, marknadsf\u00f6ring och kundservice.<\/p>\n<p>Ett ERP-system (Enterprise Resource Planning) fokuserar p\u00e5 verksamhetens interna processer \u2013 som ekonomi, lager, ink\u00f6p, produktion och projektledning \u2013 och samlar dessa i ett gemensamt system f\u00f6r b\u00e4ttre kontroll och effektivitet.<\/p>\n                                        <\/span>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<section class=\"nab-cta-island   \" id=\"\">\n    <div class=\"nab-cta-island-inner\">\n        <header class=\"nab-cta-island-header\">\n                            <h2 class=\"nab-cta-island-header-title \">\n                    Uppt\u00e4ck vad som kr\u00e4vs f\u00f6r att lyckas med ett CRM-inf\u00f6rande i Dynamics 365.                <\/h2>\n                        \n                        \n                            <a href=\"\" class=\"nab-cta-island-header-button nab-button is-primary is-info-form-popup\" aria-label=\"Kontakta oss\">\n                    Kontakta oss                <\/a>\n                \n                    <\/header>\n\n    <\/div>\n<\/section>\n\n\r\n<section class=\"nab-form-popup nab-form\">\r\n    <div class=\"nab-form-popup-inner\">\r\n        <a href=\"#\" class=\"nab-form-popup-close\">\r\n            <i class=\"nab-form-popup-close-icon material-symbols-outlined\">close<\/i>\r\n        <\/a>\r\n        <header class=\"nab-form-popup-header\">\r\n            <h3 class=\"nab-form-popup-header-title is-large\">\r\n                F\u00e5 mer information            <\/h3>\r\n            <p class=\"nab-form-popup-header-text is-lead\">\r\n                Fyll i formul\u00e4ret nedan f\u00f6r att f\u00e5 mer information om v\u00e5ra l\u00f6sningar.            <\/p>\r\n        <\/header>\r\n\r\n        <div class=\"nab-form-popup-form-wrapper\">\r\n            <form\r\n                action=\"\/wp-json\/nab\/v1\/mail\"\r\n                class=\"nab-form-popup-form nab-form-area\"\r\n                id=\"nab-form-area\"\r\n                data-type=\"info\"\r\n            >\r\n                <div class=\"nab-form-area-item is-botcheck\">\r\n                    <input type=\"tel\" class=\"nab-form-area-input is-botcheck\">\r\n                <\/div>\r\n\r\n                <div class=\"nab-form-area-item is-50\">\r\n                    <label for=\"nab-form-first-name\" class=\"nab-form-area-label\">\r\n                        F\u00f6rnamn*  \r\n                    <\/label>\r\n                    <input type=\"text\" class=\"nab-form-area-input is-required\" id=\"nab-form-first-name\">\r\n                    <p class=\"nab-form-area-error\">\r\n                        Var v\u00e4nlig och fyll i ditt f\u00f6rnamn.                    <\/p>\r\n                <\/div>\r\n                \r\n                <div class=\"nab-form-area-item is-50\">\r\n                    <label for=\"nab-form-last-name\" class=\"nab-form-area-label\">\r\n                        Efternamn*                    <\/label>\r\n                    <input type=\"text\" class=\"nab-form-area-input is-required\" id=\"nab-form-last-name\">\r\n                    <p class=\"nab-form-area-error\">\r\n                        Var v\u00e4nlig och fyll i ditt efternamn.                    <\/p>\r\n                <\/div>\r\n                \r\n                <div class=\"nab-form-area-item\">\r\n                    <label for=\"nab-form-company\" class=\"nab-form-area-label\">\r\n                        F\u00f6retag                    <\/label>\r\n                    <input type=\"text\" class=\"nab-form-area-input\" id=\"nab-form-company\">\r\n                <\/div>\r\n\r\n                <div class=\"nab-form-area-item is-50\">\r\n                    <label for=\"nab-form-email\" class=\"nab-form-area-label\">\r\n                        E-post*                    <\/label>\r\n                    <input type=\"email\" class=\"nab-form-area-input is-required\" id=\"nab-form-email\">\r\n                    <p class=\"nab-form-area-error\">\r\n                        Var v\u00e4nlig och fyll i din e-post.                    <\/p>\r\n                <\/div>\r\n                \r\n                <div class=\"nab-form-area-item is-50\">\r\n                    <label for=\"nab-form-phone\" class=\"nab-form-area-label\">\r\n                        Telefon*                    <\/label>\r\n                    <input type=\"tel\" class=\"nab-form-area-input is-required\" id=\"nab-form-phone\">\r\n                    <p class=\"nab-form-area-error\">\r\n                        Var v\u00e4nlig och fyll i ditt telefonnummer.                    <\/p>\r\n                <\/div>\r\n\r\n                <div class=\"nab-form-area-item\">\r\n                    <label for=\"nab-form-message\" class=\"nab-form-area-label is-message\">\r\n                        Meddelande                    <\/label>\r\n                    <textarea name=\"\" id=\"nab-form-message\" class=\"nab-form-area-input nab-form-area-textarea\"><\/textarea>\r\n                <\/div>\r\n\r\n                <div class=\"nab-form-area-item\">\r\n                    <button class=\"nab-form-area-submit nab-button is-primary is-full\">\r\n                        Skicka                    <\/button>\r\n                    <img decoding=\"async\" src=\"https:\/\/nabsolutions.com\/se\/wp-content\/themes\/nab-solutions-public\/assets\/static\/images\/oval.svg\" alt=\"\" class=\"nab-form-area-submit-icon\">\r\n                <\/div>\r\n\r\n                <p class=\"nab-form-area-integritypolicy is-small\">\r\n                    Genom att kontakta NAB kommer dina personuppgifter behandlas enligt NAB:s <a href=\"\/se\/om-nab-solutions\/integritetspolicy\">integritetspolicy<\/a>.                <\/p>\r\n\r\n                            <\/form>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>CRM handlar inte bara om teknik \u2013 det handlar om hur ni arbetar med kunderna.<br \/>\nUppt\u00e4ck hur r\u00e4tt fokus, tydliga processer och en flexibel plattform g\u00f6r Microsofts CRM till en l\u00e5ngsiktig l\u00f6sning som v\u00e4xer med er verksamhet.<\/p>\n","protected":false},"author":8,"featured_media":5512,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[10],"tags":[],"post_folder":[24],"class_list":["post-4188","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-crm"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Att inf\u00f6ra Microsofts CRM\u2011plattform - NAB Solutions<\/title>\n<meta name=\"description\" content=\"L\u00e4r dig hur Microsofts CRM kan st\u00f6dja processer, ge kontroll \u00f6ver viktig information och skapa en gemensam grund f\u00f6r kundrelationer \u2013 idag\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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