{"id":4207,"date":"2026-02-23T15:20:53","date_gmt":"2026-02-23T14:20:53","guid":{"rendered":"https:\/\/nabsolutions.com\/se\/?p=4207"},"modified":"2026-03-11T11:35:53","modified_gmt":"2026-03-11T10:35:53","slug":"nar-passar-microsoft-customer-service-och-vilka-behov-loser-den-bast","status":"publish","type":"post","link":"https:\/\/nabsolutions.com\/se\/crm\/customer-service\/nar-passar-microsoft-customer-service-och-vilka-behov-loser-den-bast\/","title":{"rendered":"N\u00e4r passar Microsoft Customer Service \u2013 och vilka behov l\u00f6ser den b\u00e4st?"},"content":{"rendered":"\r\n<section class=\"nab-news-hero\">\r\n    <div class=\"nab-news-hero-inner\">\r\n        <header class=\"nab-news-hero-header\">\r\n            <p class=\"nab-news-hero-header-date is-ingress\">\r\n                23 februari 2026            <\/p>\r\n\r\n            <h1 class=\"nab-news-hero-header-title is-h2\">\r\n                N\u00e4r passar Microsoft Customer Service \u2013 och vilka behov l\u00f6ser den b\u00e4st?            <\/h1>\r\n\r\n                                                <!-- <a href=\"\" class=\"nab-news-hero-header-button nab-button is-primary is-grey is-chips\">\r\n                                            <\/a> -->\r\n\r\n                    <p class=\"nab-news-hero-header-button-no-button\">\r\n                        Customer Service                    <\/p>\r\n                                    <\/header>\r\n\r\n        <div class=\"nab-news-hero-image\">\r\n            <img decoding=\"async\" \r\n                data-src=\"https:\/\/nabsolutions.com\/se\/wp-content\/uploads\/sites\/2\/2026\/02\/Nar-passar-Microsoft-Customer-Service.webp\"\r\n                alt=\"\"\r\n                class=\"nab-news-hero-image-figure lazyload\"\r\n             src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1280px; --smush-placeholder-aspect-ratio: 1280\/720;\">\r\n        <\/div>\r\n\r\n        <header class=\"nab-news-hero-excerpt\">\r\n            <p class=\"nab-news-hero-excerpt-text is-ingress\">\r\n                En serviceplattform \u00e4r en investering. H\u00e4r f\u00e5r du st\u00f6d att avg\u00f6ra om Dynamics 365 Customer Service passar era volymer, kanaler och arbetss\u00e4tt \u2013 och vad som beh\u00f6ver finnas p\u00e5 plats f\u00f6r att ni ska lyckas.            <\/p>\r\n        <\/header>\r\n\r\n        <div class=\"nab-news-hero-content\">\r\n            <div class=\"nab-news-hero-content-inner\">\r\n                <h4 class=\"nab-news-hero-content-title is-bold is-grey\">\r\n                                            Inneh\u00e5ll\r\n                                    <\/h4>\r\n\r\n                <ol class=\"nab-news-hero-content-list\">\r\n                                    <\/ol>\r\n            <\/div>\r\n        <\/div>\r\n\r\n    <\/div>\r\n<\/section>\n\n\r\n\r\n    <section class=\"nab-article has-offset  \" id=\"\">\r\n        <div class=\"nab-article-inner \">\r\n            <h3>Behov som ofta triggar investeringen<\/h3>\n<ul>\n<li>M\u00e5nga kanaler, l\u00e5g \u00f6verblick \u2013 sv\u00e5rt att se helheten och f\u00f6lja \u00e4renden<\/li>\n<li>Oj\u00e4mt kundm\u00f6te \u2013 svarstider och kvalitet varierar mellan personer och team<\/li>\n<li>SLA\u2011krav \u2013 ni lovar svar\/\u00e5tg\u00e4rd inom viss tid men saknar verktyg f\u00f6r att h\u00e5lla det<\/li>\n<li>Kunskap p\u00e5 vift \u2013 instruktioner finns i dokument, chattar och mejl men inte d\u00e4r arbetet sker<\/li>\n<li>Manuell uppf\u00f6ljning \u2013 rapporter byggs i Excel, sent och med begr\u00e4nsad tillit<\/li>\n<\/ul>\n<h3>N\u00e4r plattformen passar extra bra<\/h3>\n<ul>\n<li>Ni har medel till h\u00f6g volym av \u00e4renden och flera kontaktv\u00e4gar<\/li>\n<li>Flera roller (1st\/2nd line, specialister) beh\u00f6ver samverka kring samma \u00e4rende<\/li>\n<li>Ni vill m\u00e4ta och styra mot CSAT, FCR, AHT och SLA<\/li>\n<li>Ni anv\u00e4nder redan Microsoft 365\/Dynamics och vill ha n\u00e4ra integration<\/li>\n<li>Ni ser self\u2011service och kunskap som en strategisk del av servicen<\/li>\n<\/ul>\n        <\/div>\r\n    <\/section>\r\n\n\n\n\n\n    <section class=\"nab-bento  \" id=\"\">\n        <div class=\"nab-bento-inner\">\n                            \n                                    <div class=\"nab-bento-items is-bento-one\">\n                                                    <div class=\"nab-bento-item link-box-wrapper is-bento-one\">\n                                <div class=\"nab-bento-item-inner is-dark-green has-overlay  is-flex-end \">\n                                                                            <img decoding=\"async\"\n                                            class=\"nab-bento-item-image-figure has-overlay lazyload\" \n                                            data-src=\"https:\/\/nabsolutions.com\/se\/wp-content\/uploads\/sites\/2\/2026\/03\/Bento-Customer-Service-Evaluation.webp\" \n                                            alt=\"\"\n                                         src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 1920px; --smush-placeholder-aspect-ratio: 1920\/1080;\">\n                                                                        \n                                    \n                                    <header class=\"nab-bento-item-header \">\n                                                                                    <p class=\"nab-bento-item-header-subtitle is-uppercase\">\n                                                CRM                                            <\/p>\n                                            <h3 class=\"nab-bento-item-header-title  \">\n                                                F\u00f6lj \u00e4renden, analysera trender och h\u00f6j kundn\u00f6jdheten.                                            <\/h3>\n                                        \n                                                                                    <a \n                                                href=\"https:\/\/nabsolutions.com\/se\/crm\/dynamics-365-customer-insights\/vad-ar-dynamics-365-customer-service\/\" \n                                                class=\"nab-bento-item-header-button nab-button is-primary \"\n                                                aria-label=\"Uppt\u00e4ck Customer Service\"\n                                            >\n                                                <span class=\"nab-link-box\"><\/span>\n                                                                                                    <span class=\"nab-bento-item-header-button-text\">\n                                                        Uppt\u00e4ck Customer Service                                                    <\/span>\n                                                    <i class=\"nab-bento-item-header-title-icon material-symbols-outlined is-mobile \" aria-label=\"Arrow right\">arrow_right_alt<\/i>\n                                                                                            <\/a>\n                                                                            <\/header>\n\n                                    \n                                                                    <\/div>\n                            <\/div>\n                                            <\/div>\n                                \n                               \n                                    <\/div>\n    <\/section>\n\n\n\r\n\r\n    <section class=\"nab-article has-offset  \" id=\"\">\r\n        <div class=\"nab-article-inner \">\r\n            <h3>N\u00e4r ni kan b\u00f6rja enklare<\/h3>\n<ul>\n<li>L\u00e5g \u00e4rendevolym, en kanal, f\u00e5 handl\u00e4ggare<\/li>\n<li>Processer \u00e4r odefinierade och varierar kraftigt<\/li>\n<li>Datakvalitet och grundstruktur i CRM saknas<\/li>\n<\/ul>\n<p>I s\u00e5dana l\u00e4gen kan ett l\u00e4ttare helpdesk\u2011verktyg vara r\u00e4tt start tills process och volym motiverar en plattform.<\/p>\n<h3>F\u00f6ruts\u00e4ttningar f\u00f6r att lyckas<\/h3>\n<ul>\n<li>Tydliga processer (intag, klassning, prioritet, eskalering)<\/li>\n<li>\u00c4garskap och governance f\u00f6r kanaler, k\u00f6er, kunskap och SLA<\/li>\n<li>Datadisciplin \u2013 gemensamma f\u00e4lt, definitioner och namngivning<\/li>\n<li>F\u00f6r\u00e4ndringsledning \u2013 utbildning, st\u00f6d och uppf\u00f6ljning p\u00e5 beteenden<\/li>\n<\/ul>\n<p>Dynamics 365 Customer Service ger f\u00f6ruts\u00e4ttningarna \u2013 men v\u00e4rdet uppst\u00e5r n\u00e4r arbetss\u00e4tten sitter.<\/p>\n        <\/div>\r\n    <\/section>\r\n\n\n\n<section class=\"nab-faq   \" id=\"\">\n    <div class=\"nab-faq-inner\">\n                    <header class=\"nab-faq-header\">\n                                    <h2 class=\"nab-faq-header-heading is-grey\">\n                        Fr\u00e5gor &amp; svar                     <\/h2>\n                            <\/header>\n        \n                    <div class=\"nab-faq-items\">\n                <div class=\"nab-faq-item\">\n                                            <div class=\"nab-faq-item-question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <div class=\"nab-faq-item-question-content\">\n                                <a href=\"\" class=\"nab-faq-item-question-content-link \">\n                                                                            <h3 class=\"nab-faq-item-question-content-link-label is-grey\" itemprop=\"name\">\n                                            Varf\u00f6r ska vi jobba med NAB?                                        <\/h3>\n                                        <i class=\"nab-faq-item-question-content-link-icon material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">arrow_circle_down<\/i>\n                                                                    <\/a>\n\n                                                                    <div class=\"nab-faq-item-question-content-answer \" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                        <span itemprop=\"text\">\n                                            <p>P\u00e5 NAB Solutions \u00e4r vi mer \u00e4n en leverant\u00f6r \u2013 vi \u00e4r en partner. Det betyder att vi b\u00f6rjar i er verksamhet, inte i produkten. Vi fokuserar p\u00e5 att f\u00f6rst\u00e5 era behov, m\u00e5l och utmaningar f\u00f6r att skapa en l\u00f6sning som faktiskt l\u00f6ser dem, ist\u00e4llet f\u00f6r att s\u00e4lja funktioner ni inte beh\u00f6ver.<br \/>\nMed l\u00e5ng erfarenhet, bepr\u00f6vade metoder och hundratals lyckade projekt vet vi vad som fungerar i praktiken. Och vi f\u00f6ljer er hela v\u00e4gen \u2013 fr\u00e5n strategi och implementation till vardaglig anv\u00e4ndning och vidareutveckling.<\/p>\n                                        <\/span>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"nab-faq-item-question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <div class=\"nab-faq-item-question-content\">\n                                <a href=\"\" class=\"nab-faq-item-question-content-link \">\n                                                                            <h3 class=\"nab-faq-item-question-content-link-label is-grey\" itemprop=\"name\">\n                                            Hur kan Dynamics 365 Customer Service anpassas till v\u00e5rt f\u00f6retags behov?                                        <\/h3>\n                                        <i class=\"nab-faq-item-question-content-link-icon material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">arrow_circle_down<\/i>\n                                                                    <\/a>\n\n                                                                    <div class=\"nab-faq-item-question-content-answer \" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                        <span itemprop=\"text\">\n                                            <p>Dynamics 365 Customer Service kan skr\u00e4ddarsys med anpassade processer, automatiseringar och dashboards s\u00e5 att den matchar just ert f\u00f6retags arbetsfl\u00f6den och kundservicebehov.<\/p>\n                                        <\/span>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                            <div class=\"nab-faq-item-question\" itemscope itemprop=\"mainEntity\" itemtype=\"https:\/\/schema.org\/Question\">\n                            <div class=\"nab-faq-item-question-content\">\n                                <a href=\"\" class=\"nab-faq-item-question-content-link \">\n                                                                            <h3 class=\"nab-faq-item-question-content-link-label is-grey\" itemprop=\"name\">\n                                            Varf\u00f6r ska vi jobba med Microsoft?                                        <\/h3>\n                                        <i class=\"nab-faq-item-question-content-link-icon material-symbols-outlined\" style=\"font-variation-settings: 'FILL' 1;\">arrow_circle_down<\/i>\n                                                                    <\/a>\n\n                                                                    <div class=\"nab-faq-item-question-content-answer \" itemscope itemprop=\"acceptedAnswer\" itemtype=\"https:\/\/schema.org\/Answer\">\n                                        <span itemprop=\"text\">\n                                            <p>Man ska jobba med Microsoft eftersom deras ekosystem ger s\u00e4kerhet, stabilitet och smidig integration mellan system. Det g\u00f6r det l\u00e4ttare att samla data, automatisera processer och anv\u00e4nda smarta verktyg som AI och analys f\u00f6r b\u00e4ttre kundservice och aff\u00e4rsbeslut. Dessutom \u00e4r plattformarna skalbara och kontinuerligt uppdaterade.<\/p>\n                                        <\/span>\n                                    <\/div>\n                                                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n            <\/div>\n<\/section>\n\n\n\n<section class=\"nab-cta-island   \" id=\"\">\n    <div class=\"nab-cta-island-inner\">\n        <header class=\"nab-cta-island-header\">\n                            <h2 class=\"nab-cta-island-header-title \">\n                    Vill ni diskutera om Dynamics 365 Customer Service passar era behov?                <\/h2>\n                        \n                            <p class=\"nab-cta-island-header-text is-ingress\">\n                    Kontakta oss s\u00e5 hj\u00e4lper vi er utv\u00e4rdera n\u00e4sta steg.                <\/p>\n                        \n                            <a href=\"\" class=\"nab-cta-island-header-button nab-button is-primary is-info-form-popup\" aria-label=\"Kontakta oss\">\n                    Kontakta oss                <\/a>\n                \n                    <\/header>\n\n    <\/div>\n<\/section>\n\n\r\n<section class=\"nab-form-popup nab-form\">\r\n    <div class=\"nab-form-popup-inner\">\r\n        <a href=\"#\" class=\"nab-form-popup-close\">\r\n            <i class=\"nab-form-popup-close-icon material-symbols-outlined\">close<\/i>\r\n        <\/a>\r\n        <header class=\"nab-form-popup-header\">\r\n            <h3 class=\"nab-form-popup-header-title is-large\">\r\n                F\u00e5 mer information            <\/h3>\r\n            <p class=\"nab-form-popup-header-text is-lead\">\r\n                Fyll i formul\u00e4ret nedan f\u00f6r att f\u00e5 mer information om v\u00e5ra l\u00f6sningar.            <\/p>\r\n        <\/header>\r\n\r\n        <div class=\"nab-form-popup-form-wrapper\">\r\n            <form\r\n                action=\"\/wp-json\/nab\/v1\/mail\"\r\n                class=\"nab-form-popup-form nab-form-area\"\r\n                id=\"nab-form-area\"\r\n                data-type=\"info\"\r\n            >\r\n                <div class=\"nab-form-area-item is-botcheck\">\r\n                    <input type=\"tel\" class=\"nab-form-area-input is-botcheck\">\r\n                <\/div>\r\n\r\n                <div class=\"nab-form-area-item is-50\">\r\n                    <label for=\"nab-form-first-name\" class=\"nab-form-area-label\">\r\n                        F\u00f6rnamn*  \r\n                    <\/label>\r\n                    <input type=\"text\" class=\"nab-form-area-input is-required\" id=\"nab-form-first-name\">\r\n                    <p class=\"nab-form-area-error\">\r\n                        Var v\u00e4nlig och fyll i ditt f\u00f6rnamn.                    <\/p>\r\n                <\/div>\r\n                \r\n                <div class=\"nab-form-area-item is-50\">\r\n                    <label for=\"nab-form-last-name\" class=\"nab-form-area-label\">\r\n                        Efternamn*                    <\/label>\r\n                    <input type=\"text\" class=\"nab-form-area-input is-required\" id=\"nab-form-last-name\">\r\n                    <p class=\"nab-form-area-error\">\r\n                        Var v\u00e4nlig och fyll i ditt efternamn.                    <\/p>\r\n                <\/div>\r\n                \r\n                <div class=\"nab-form-area-item\">\r\n                    <label for=\"nab-form-company\" class=\"nab-form-area-label\">\r\n                        F\u00f6retag                    <\/label>\r\n                    <input type=\"text\" class=\"nab-form-area-input\" id=\"nab-form-company\">\r\n                <\/div>\r\n\r\n                <div class=\"nab-form-area-item is-50\">\r\n                    <label for=\"nab-form-email\" class=\"nab-form-area-label\">\r\n                        E-post*                    <\/label>\r\n                    <input type=\"email\" class=\"nab-form-area-input is-required\" id=\"nab-form-email\">\r\n                    <p class=\"nab-form-area-error\">\r\n                        Var v\u00e4nlig och fyll i din e-post.                    <\/p>\r\n                <\/div>\r\n                \r\n                <div class=\"nab-form-area-item is-50\">\r\n                    <label for=\"nab-form-phone\" class=\"nab-form-area-label\">\r\n                        Telefon*                    <\/label>\r\n                    <input type=\"tel\" class=\"nab-form-area-input is-required\" id=\"nab-form-phone\">\r\n                    <p class=\"nab-form-area-error\">\r\n                        Var v\u00e4nlig och fyll i ditt telefonnummer.                    <\/p>\r\n                <\/div>\r\n\r\n                <div class=\"nab-form-area-item\">\r\n                    <label for=\"nab-form-message\" class=\"nab-form-area-label is-message\">\r\n                        Meddelande                    <\/label>\r\n                    <textarea name=\"\" id=\"nab-form-message\" class=\"nab-form-area-input nab-form-area-textarea\"><\/textarea>\r\n                <\/div>\r\n\r\n                <div class=\"nab-form-area-item\">\r\n                    <button class=\"nab-form-area-submit nab-button is-primary is-full\">\r\n                        Skicka                    <\/button>\r\n                    <img decoding=\"async\" src=\"https:\/\/nabsolutions.com\/se\/wp-content\/themes\/nab-solutions-public\/assets\/static\/images\/oval.svg\" alt=\"\" class=\"nab-form-area-submit-icon\">\r\n                <\/div>\r\n\r\n                <p class=\"nab-form-area-integritypolicy is-small\">\r\n                    Genom att kontakta NAB kommer dina personuppgifter behandlas enligt NAB:s <a href=\"\/se\/om-nab-solutions\/integritetspolicy\">integritetspolicy<\/a>.                <\/p>\r\n\r\n                            <\/form>\r\n        <\/div>\r\n    <\/div>\r\n<\/section>","protected":false},"excerpt":{"rendered":"<p>En serviceplattform \u00e4r en investering. H\u00e4r f\u00e5r du st\u00f6d att avg\u00f6ra om Dynamics 365 Customer Service passar era volymer, kanaler och arbetss\u00e4tt \u2013 och vad som beh\u00f6ver finnas p\u00e5 plats f\u00f6r att ni ska lyckas.<\/p>\n","protected":false},"author":8,"featured_media":5505,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[185],"tags":[166],"post_folder":[24],"class_list":["post-4207","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-service","tag-evaluation"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>N\u00e4r passar Microsoft Customer Service - NAB Solutions<\/title>\n<meta name=\"description\" content=\"N\u00e4r \u00e4r Microsoft Dynamics 365 Customer Service r\u00e4tt val? 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