{"id":3970,"date":"2026-02-24T10:16:51","date_gmt":"2026-02-24T09:16:51","guid":{"rendered":"https:\/\/nabsolutions.com\/us\/?p=3970"},"modified":"2026-03-17T09:49:16","modified_gmt":"2026-03-17T13:49:16","slug":"microsofts-crm-platform-how-the-pieces-fit-together","status":"publish","type":"post","link":"https:\/\/nabsolutions.com\/us\/crm\/microsofts-crm-platform-how-the-pieces-fit-together\/","title":{"rendered":"Microsoft\u2019s CRM platform \u2014 how the pieces fit together"},"content":{"rendered":"\r\n
\r\n
\r\n
\r\n

\r\n February 24th, 2026 <\/p>\r\n\r\n

\r\n Microsoft\u2019s CRM platform \u2014 how the pieces fit together <\/h1>\r\n\r\n \r\n\r\n

\r\n CRM <\/p>\r\n <\/header>\r\n\r\n

\r\n \"\"\r\n\r\n <\/div>\r\n\r\n
\r\n

\r\n When you start looking more closely at Microsoft\u2019s CRM platform, a common question is what it actually consists of. Is it a CRM system, several applications, or a technical platform? The answer is that it\u2019s a combination \u2014 where each part has a clear purpose but works best together. <\/p>\r\n <\/header>\r\n\r\n

\r\n
\r\n

\r\n Table of contents <\/h4>\r\n\r\n
    \r\n <\/ol>\r\n <\/div>\r\n <\/div>\r\n\r\n <\/div>\r\n<\/section>\n\n\r\n\r\n
    \r\n
    \r\n

    More than a traditional CRM system<\/h3>\n

    Unlike traditional CRM solutions, Microsoft\u2019s CRM platform is modular. This means you use the parts you need \u2014 and can expand as requirements grow.<\/p>\n

    At the core of the platform is Microsoft Dynamics 365, which consists of several business applications designed for different functions across the organization.<\/p>\n

    Key components of the platform<\/h3>\n

    Examples of common components include:<\/p>\n