Dynamics 365 Customer Service

Customer cases are increasing

More channels and more inquiries make it harder to maintain control and quality.

Responses take too long

A lack of structure and information leads to longer handling times and dissatisfied customers.

The team lacks support

Without the right tools, customer service becomes reactive instead of proactive.

Customer cases come in through multiple channels

When cases come in via email, phone, chat, and forms, it becomes difficult to maintain a clear overview.

Customer information is scattered

Without a shared customer view, it takes longer to understand the issue and provide the right help.

Cases get stuck or lost

Unclear workflows and responsibilities mean cases risk being left unresolved or missed entirely.

What value does a customer service platform deliver in everyday work?

Avstämningar direkt i Business Central – enklare än någonsin

Focus on the right cases

Clear prioritization ensures the right cases are handled in the right order—without stress or ad hoc solutions.

Faster responses to customers

When information and workflows are connected, it becomes faster to provide clear and consistent answers.

A unified customer view

All relevant information is gathered in one place, so each interaction builds on the previous conversation.

Less administration

Structure and support in daily work reduce manual tasks and free up time for customers.

AI support in everyday work

AI helps the team with summaries, suggestions, and next steps—so the focus can stay on the customer, not the administration.

Why NAB & Microsoft

NAB & Microsoft – the trusted choice from platform to partner

NAB – an experienced partner focused on real value

We help organizations create structure, ways of working, and solutions that work in everyday practice. With extensive experience in Microsoft business applications, we guide you from needs to a working solution—with a focus on adoption, impact, and long-term development.

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Microsoft – a stable and future-ready platform

Microsoft’s platform is built for security, scalability, and continuous innovation. With ongoing development, built-in security, and a strong ecosystem, you get a solution that can grow with your business and meet both today’s and tomorrow’s needs.

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How NAB helps organizations develop their customer service

The focus is on structure, ways of working, and real value—not just technology. We help you:

Analyze how your customer service works today

Identify where bottlenecks and gaps exist

Create ways of working that provide better visibility and control

Gradually develop customer service into a strength within the organization

FAQ

What is Dynamics 365 Customer Service?

Dynamics 365 Customer Service is Microsoft’s customer service platform that helps companies manage cases, deliver faster support, and create better customer experiences — across all channels.

Why do companies need a customer service solution?

A customer service solution enables companies to handle customer inquiries efficiently, resolve issues faster, and provide consistent support across multiple channels. This strengthens customer satisfaction, loyalty, and relationships, while also delivering better insights into customer needs and improving internal processes.

What can great customer service do for my business?

Great customer service increases customer satisfaction and loyalty, reduces churn, and creates positive experiences that can lead to more referrals and increased sales.

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NAB & Microsoft – the trusted choice from platform to partner

NAB – an experienced partner focused on real value

Microsoft – a stable and future-ready platform

How NAB helps organizations develop their customer service

How do you choose the right customer service platform?

What can Dynamics 365 Customer Service do in practice?

Get started with customer service together with NAB

What is Dynamics 365 Customer Service?

Why do companies need a customer service solution?

What can great customer service do for my business?

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