Serit Nidaros uses Customer Service for its customer service, Sales for sales support, and Business Central Online as its accounting system.

Jens Mattson, NAB Solutions

Lots of synergy effects

Customer Service handles a multitude of cases daily. With the help of an Outlook integration, cases are automatically created in Customer Service Professional when a customer emails Serit Nidaros. Any consulting time associated with a resolved case is directly recorded in the app, and this time is synced to Business Central without any manual intervention.

In Sales Professional, for example, they keep track of which services customers have and what the next steps will be. The customer registry between the different platforms is synchronized, and there’s never any concern about incorrect information in any of the apps. Serit Nidaros got started with a Streamline Start solution of Customer Service and Sales Professional.